Quick summary
Make sure the door is fully closed with nothing caught (dE) and the lint filter is fully inserted. If the motor runs but the drum doesn't, the belt or drive parts may be at fault.
A drum that won't turn can be simple (the door) or mechanical (belt or motor). The key clue: can you hear the motor?
Unplug the appliance, close the water tap if there's a leak, and never open covers that need tools or expose wiring or circuits.
Possible causes
Door not closed
Caught clothing or the filter not fully inserted (dE).
Very heavy load
Strains the motor.
Broken or slack belt
On belt-driven models the motor runs but the drum doesn't.
Motor or board fault
No sound and no rotation.
Safe checks you can do
- Open the door, remove caught clothing and close firmly.
- Push the lint filter fully into place.
- Reduce the load.
- Unplug and turn the drum by hand: unusually free or very stiff movement suggests a mechanical issue.
When to stop checking immediately
- If you hear constant humming without rotation—stop to protect the motor.
Related components
- Drum
- Motor
- Drum belt
- Control board
When do you need a technician?
The technician inspects the belt, idler, motor, door switch and board and tests rotation under load.
Related error codes
FAQ
What does dE mean on an LG dryer?
Door error—not fully closed or misaligned. LG advises removing caught clothing and reseating the filter.
Can I replace the belt at home?
It requires removing panels; we recommend a technician.
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