Quick summary
Check the tap and water pressure first, especially if your home relies on a rooftop tank. Then make sure the inlet hose isn't kinked and clean the inlet screen. If pressure is good and no water enters, the inlet valve or level sensor needs testing.
IE on LG washers means the water didn't reach the required level in time. In Jordan this is often linked to low pressure from rooftop tanks—especially on upper floors close to the tank or when the tank level is low.
Unplug the appliance, close the water tap if there's a leak, and never open covers that need tools or expose wiring or circuits.
Possible causes
Tap closed or partly open
Simple but common after cleaning or plumbing work.
Low water pressure
Gravity-fed water from a rooftop tank can have low pressure, especially near the tank or when it's low.
Clogged inlet screen
A small mesh at the hose connection catches sand and scale and clogs over time, especially with hard water.
Kinked or crushed inlet hose
Moving the washer can pinch the hose behind it.
Inlet valve or water-level sensor fault
If pressure is good but no water enters—or it starts then stops—the valve, sensor or board may be at fault.
Safe checks you can do
- Open the washer tap fully and check flow at a nearby tap.
- If pressure is weak, check the rooftop tank level or wash when pressure is better.
- Make sure the inlet hose is straight and not crushed.
- Close the tap, unplug, unscrew the hose at the back and gently rinse the small screen, then refit firmly.
- Restart with a short program and watch the water come in.
When to stop checking immediately
- Never undo the hose with the tap open.
- If the connection leaks after refitting, close the tap and book a check.
Related components
- Inlet & drain hoses
- Sensors
- Main PCB
When do you need a technician?
After pressure and screen checks, the technician tests the inlet valve electrically, the water-level sensor and its tube, and the board—and advises if your home's water pressure needs a plumbing fix outside the washer.
Related error codes
FAQ
Can a rooftop tank affect my LG washer?
Yes. Low pressure from a rooftop tank can make the washer fill slowly and trigger IE. Sometimes the fix is plumbing, not the washer.
What does IE mean on an LG washer?
Water inlet error: water didn't reach the required level in time. See the IE code page.
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