Quick summary
Most cases are about usage: overloading, the wrong program, too much or too little detergent, or non-HE detergent. If clothes are cold on hot programs or water is very low, a fault is possible.
Good washing depends on water, heat, motion and detergent. Weakness in any one shows in the results, so start with what you can adjust before considering faults.
Unplug the appliance, close the water tap if there's a leak, and never open covers that need tools or expose wiring or circuits.
Possible causes
Overloading
Clothes need room to tumble; packing reduces friction and rinsing.
Wrong detergent or dose
Too much leaves residue and foam (Sud may appear); too little won't lift dirt.
Hard water
Reduces detergent effectiveness and leaves a rough feel.
Short or cold program
Greasy stains need heat and time.
Heating or fill problem
If water is always low or always cold.
Safe checks you can do
- Load so a hand's width remains above the clothes.
- Use HE detergent at the dose recommended for your water hardness.
- Pick a program suited to fabric and soil level; pre-soak tough stains.
- Clean the detergent drawer and run Tub Clean periodically.
When to stop checking immediately
- If water never seems enough or never heats—see the filling and heating guides.
Related components
- Inner drum
- Inlet & drain hoses
- Sensors
When do you need a technician?
When a fault is suspected, the technician checks filling, heating, drum motion and suds detection and gives usage advice for your machine.
Related error codes
FAQ
Why are there white marks on dark clothes?
Usually excess detergent, undissolved powder or hard water. Reduce the dose and add an extra rinse.
What does Sud mean?
The washer detected excess suds. See the Sud page.
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